Business Continuity & Availability

Service Availability

AuthBoundry is provided as-is. We do not guarantee specific uptime targets.

However, we are committed to maintaining availability, responding to outages promptly, maintaining backups, and testing disaster recovery.

Planned Maintenance

  • We provide at least 24 hours notice via email and in-app notification
  • Maintenance is typically scheduled for low-traffic periods
  • Maintenance includes security patches, updates, and deployments

Disaster Recovery

Backups

  • Daily backups with 24-hour recovery point objective (RPO)
  • Recovery time objective (RTO): 4 hours
  • Backups tested quarterly

Your Responsibility

  • Back up critical data independently
  • Don't rely solely on AuthBoundry for availability
  • Test your own disaster recovery procedures
  • Export your policies and configurations regularly

Incident Response

  1. We investigate the cause
  2. We work to restore service as quickly as possible
  3. We notify customers via email and status page
  4. We provide hourly updates during major outages
  5. We post post-incident review when resolved

No SLA Guarantee

AuthBoundry does not provide a Service Level Agreement (SLA) with specific uptime targets. Enterprise customers should contact sales about SLA options.

Full Document

See docs/legal/BUSINESS_CONTINUITY.md for complete business continuity and disaster recovery details.